Mack Trucks reached a significant milestone in its connected truck journey by building the 100,000th truck equipped with its Mack® GuardDog® Connect integrated telematics solution. Mack GuardDog Connect, which was first launched in 2014, is a proactivediagnostic and repair planning solution that monitors a truck’s critical fault codes that could lead to unplanned downtime, and is also the enabling technology for Mack Over The Air remote software and parameter updates.
“From its launch with truck number one to now reaching 100,000 trucks, Mack GuardDog Connect has proven itself to be an incredible tool to protect and maximize our customers’ uptime,” said Jonathan Randall, Mack Trucks senior vice president, North American sales and marketing. “We’re proud to have reached this milestone and look forward to continuing to build on our uptime leadership with GuardDog Connect.”
Unplanned downtime events result in lost productivity, which can be one of the most significant costs heavy-duty trucking customers face. To help reduce unplanned downtime, Mack GuardDog Connect proactively monitors a truck’s critical fault codes that could lead to unplanned de-rate or shut down situations.
If a potential issue is detected, GuardDog Connect sends a notification to Mack OneCall™ agents at the 24/7 Mack Uptime Center. In many cases, this action takes place before a driver realizes there is a potential problem. OneCall experts quickly diagnose the issue and, based on its severity, determine the best plan of action.
Should a repair be required, proactive repair scheduling and parts confirmation is initiated, all while the truck remains on the road. In addition, all stakeholders, from the driver to the designated customer contact to the dealership, are kept up to date through the ASIST service communications platform.
Mack GuardDog Connect also serves as the enabling technology for Mack Over The Air, which provides remote software and parameter updates directly to customers’ trucks. Working with Mack OneCall agents, the updates are scheduled for when it works best for the customer. Should a customer require frequent parameter updates, including changes to road speed limits, idle times, engine performance modes and more, a Mack Parameter Plus package is available that allows customers to make up to 50 parameter updates per truck, per 12-month period.
Mack GuardDog Connect is standard on all Mack models equipped with Mack engines and monitors critical fault codes in Mack engines and aftertreatment systems, and Mack mDRIVE™automated manual transmissions. Mack Over The Air is provided at no charge on GuardDog Connect-equipped vehicles during the initial two-year base engine warranty, with customers having the option to extend the service after two years.
Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation’s roadways.
Mack Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs almost 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2018, the Volvo Group’s sales amounted to about $43 billion. The Volvo Group is a publicly held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm. For more information, please visit www.volvogroup.com.