Mack Trucks News Announcements from TMC

Mack Increases Customer Uptime With Over The Air Software Updates

Mack Trucks launched Mack® Over The Air (OTA), enabling customers to update software without disrupting their schedules, increasing operational efficiency and uptime. Mack announced the offer at the American Trucking Associations’ Technology & Maintenance Council annual meeting in Nashville, Tennessee.

“Mack Over The Air represents the next step in Mack’s industry-leading approach to uptime,” said David Pardue, vice president of connected vehicles and uptime services for Mack Trucks. “Our customers can now make these updates whenever and wherever it is convenient for them.”

Two categories of software updates are available through Mack Over The Air, one for powertrain components, and the other for vehicle parameters like road speed limits, optimizing performance particularly for customers with trucks that change duty cycles based on factors such as economics, load type and geographic area.

Mack Over The Air capitalizes on fully integrated Mack GuardDog® Connect telematics hardware to deliver the software updates directly to customers with minimal interruption to their operations.

GuardDog Connect comes standard on every Mack model equipped with a Mack engine and provides proactive monitoring and repair planning, enabling real-time diagnosis of issues, scheduling of repairs and confirmation that needed parts are in stock and ready to install. Combined with Mack ASIST and Mack’s live OneCall™ uptime agents, GuardDog Connect delivers the right mix of people and technology to provide decision-critical information to maximize customer uptime.

Mack’s uptime functions are based at the Mack Uptime Center, a 123,000 square-foot facility that houses personnel from every customer support function. Through the latest telematics, communications and case management tools, the Uptime Center allows Mack uptime agents to work through cross-functional teams and address customer needs quickly and efficiently.

Mack Over The Air will be available for all Mack models equipped with GuardDog Connect and Mack’s 2017 engines. For more information, please visit your local Mack dealer or Mack booth 1722 at the American Trucking Associations’ Technology & Maintenance Council annual meeting.

Mack Trucks, Telogis Offer Free Trial of Fleet Management Services

Mack Trucks and Telogis, a Verizon Company, are offering a free 30-day trial of Mack® Fleet Management Services with Telogis Fleet, to help improve operational performance, reduce costs and increase safety for Mack customers.

Telogis Fleet for Mack is a comprehensive fleet management and telematics software solution that can be activated over the air and scaled to different fleet sizes. Utilizing proprietary data captured through Mack’s factory-installed GuardDog® Connect telematics hardware, Telogis Fleet provides real-time visibility of truck and driver performance.

“It’s easy to read about the features that Mack Fleet Management Services with Telogis Fleet offers, but it’s a game changer when you can try them first hand,” said David Pardue, vice president of connected vehicles and uptime services for Mack Trucks. “With a 30-day free trial, customers can see exactly how Telogis Fleet can improve their business performance.”

Mack models equipped with Mack MP® engines and GuardDog Connect hardware built after 2014 are eligible for the free trial, and up to 10 trucks per customer can be included. All features of Telogis Fleet for Mack are available during the free trial period, including Mack-specific diagnostic data, driver behavior scorecards, a fleet intelligence dashboard, vehicle location and history, and real-time alerts. Customers may sign up for the trial through June 30, 2017. No additional hardware is required, and activation is completed over the air.

“Maximizing uptime while helping to improve driver safety and performance has become a mission-critical component for any successful fleet,” said Amy Hart Phillips, vice president, OEM business at Telogis. “The 30-day trial is the easiest way for any Mack customer with a connected truck to experience the transformative effects Telogis Fleet for Mack can have.”

Launched in 2014, Mack Fleet Management Services integrates proprietary vehicle data captured by Mack GuardDog Connect with industry-leading third party software providers, facilitating customer choice and offering a comprehensive, yet easy way to manage their operations and improve their total cost of ownership.

GuardDog Connect, which comes standard on every Mack model equipped with a Mack engine, is a proactive monitoring and repair planning solution that enables real-time diagnosis of potential issues. Working with Mack ASIST and Mack’s live OneCall™ uptime agents, GuardDog Connect integrates people and technology to deliver actionable information to maximize customer uptime.
Mack’s uptime functions are located at the Mack Uptime Center, a state-of-the-art facility that houses personnel from every customer support function. Using the latest technology combined with live, 24/7 support, the Uptime Center allows Mack uptime staff to work through cross-functional teams and address customer needs quickly and efficiently.

For more information, or to sign up for a free trial of Mack Fleet Management Services with Telogis Fleet, visit www.telogis.com/mack or call (855) 767-7029.

Dedicated to durability, reliability and meeting the needs of customers, Mack Trucks has provided purpose-built transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations’ public information campaign aimed at enhancing the safety of our nation’s roadways.

Mack Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, Sweden, employs about 95,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2016, the Volvo Group’s net sales amounted to about $33 billion. The Volvo Group is a publicly-held company. Volvo shares are listed on Nasdaq Stockholm.

For more information about Mack, visit our website at www.macktrucks.com

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