ATLANTA, Oct. 27, 2019 – PACCAR will showcase zero-emission vehicles at the North American Commercial Vehicle Show in Atlanta this week. Kenworth has the PACCAR lead in hydrogen fuel cell electric vehicles and Peterbilt has the lead in battery electric vehicles. All technology development and products will be shared among PACCAR companies worldwide. Kenworth will display a fuel cell electric vehicle in its booth (#7717), and Peterbilt will show three battery electric vehicles in its booth (#6045).
Kenworth and Toyota Motor North America are collaborating to develop 10 zero-emission Kenworth T680s powered by Toyota hydrogen fuel cell electric powertrains.
The effort is part of a $41 million Zero and Near-Zero Emissions Freight Facilities (ZANZEFF) grant awarded by the California Air Resources Board (CARB), with the Port of Los Angeles as the prime applicant. CARB has awarded those funds to the Port of Los Angeles for the ZANZEFF project as part of California Climate Investments, a California initiative that puts billions of Cap-and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy and improving public health and the environment – particularly in disadvantaged communities.
“The Port of Los Angeles, Kenworth, Toyota and Shell are working together to foster the development of hydrogen fuel cell electric technology in Class 8 trucks, producing water as the only emissions byproduct, while meeting or exceeding diesel truck performance,” said Kevin Baney, Kenworth general manager and PACCAR vice president. “The Kenworth T680 on-highway flagship offers superior fuel efficiency, performance and comfort, and serves as an excellent foundation to develop the hydrogen fuel cell electric powertrain.”
So far, the Kenworth assembly plant in Renton, Washington, has produced four hydrogen fuel cell electric vehicles (FCEVs) – with a fifth truck now in production.
According to Patrick Dean, Kenworth chief engineer, Kenworth provides the T680 chassis and cab, motors, transmission, and cooling systems, and delivers overall FCEV integration. Toyota provides fuel cell stacks, hydrogen tanks, load balancing batteries, and other components necessary to deliver the high voltage to the motors, in addition to the controls for that power. “Ensuring a great driver experience also has been a focus. Extensive performance testing and calibration work at both the PACCAR Technical Center in Mount Vernon, Washington, and at the Toyota Arizona Proving Grounds will give drivers of this advanced FCEV powertrain optimal performance in the primary targeted port drayage application,” said Dean.
The program’s first FCEV to enter real-world service will go to Toyota Logistics Services by year-end for operation at the Los Angeles ports. The full contingent of 10 FCEVs is expected to enter operation in the ports and Los Angeles basin 2020, and will be placed into service by UPS, Toyota Logistics, TTSI and Southern Counties Express.
“We’re very excited about the collaboration with Toyota and we see many areas of complementary expertise. This joint effort is leading the industry in proving the feasibility of all aspects of hydrogen fuel cell powertrains applied to heavy duty Class 8 trucks,” said Dean. “We especially appreciate the commitment of UPS, Toyota Logistics Services, TTSI and Southern Counties Express to participate in the real-world testing program at the Port of Los Angeles.”
To meet customer needs in these drayage, car-carrier and local-haul applications, the vehicles will have ranges of over 300 miles under normal operating conditions. The T680s with the Toyota hydrogen fuel cell electric powertrain combine hydrogen gas and air to produce electricity. The electricity powers electric motors to move the trucks, while also charging the lithium-ion batteries to optimize performance as needed. Sophisticated power management systems will apportion the electrical power from the fuel cells to the motors, batteries, and other components, such as electrified power steering and brake air compressors.
Kenworth is The Driver’s Truck™. See what drivers are saying at www.kenworth.com/drivers.
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth’s Internet home page is at www.kenworth.com. Kenworth is a PACCAR company.
#2 World’s Best Customer Experience
ATLANTA, Oct. 27, 2019 – With an eye on maximizing uptime, while improving communications for fleet customers, Kenworth has announced plans for an all-encompassing program that includes personalized customer care, and a web portal with connectivity to their Kenworth support team, instant access to product information, truck performance data, service history, and maintenance information.
“We’re aiming to set a new industry standard for customer care and support,” announced Kevin Baney, Kenworth general manager and PACCAR vice president. “We have established the foundation and we’ll be building out a comprehensive program throughout the year.
According to Baney, Kenworth has a long history of building custom trucks to meet the exact needs of customers. “Our breadth of products and options have long led the industry – building the right truck for the right job has been our mantra,” he said. “We’re now bringing that ‘customized’ approach to support after the sale, and that will allow our fleet customers to integrate more closely with Kenworth. We are committed to building relationships that last a lifetime to ensure the success of our customers.
“We started this journey by expanding the services offered by PACCAR Parts’ 365 Center,” said Baney. Earlier this year, the 365 Customer Center, which provides 24/7 roadside assistance and service scheduling, began offering personalized service event monitoring to our customers driving faster completion of repairs and improving visibility to repair status.”
“The results have been outstanding,” said David Danforth, PACCAR Parts general manager and PACCAR vice president. “Through the team’s dedication and diligence, we have reduced repair times and connected with our customers on a personal level. We also added a Vehicle Support Center to our 365 Center suite of services giving the 365 Customer Center immediate access to mechanics with over 250 years of experience. Access to these key technical resources expanded the support we provide drivers.”
One of the keys is having an integrated network of Kenworth experts available 24/7 providing personalized support to our customers, said Baney. “This way, managing the fleet with Kenworth will be streamlined and customized to each customer’s specific needs, making doing business easier than ever before. We are partners in the success of our customers.”
The overall management of a Kenworth truck will take place through a centralized portal expanding upon current PACCAR Solutions and PACCAR Parts 365 Center Total Customer Care applications. “This will be a single portal to manage repairs, by truck, from cradle to grave, access vehicle performance analytics, and connect with a personalized support team,” said Baney. “Behind the scenes, an innovative use of technology will proactively alert the support team of customer needs before they contact us. This new technology enables us to quickly jump in and help our customers reducing down time. What’s more, we envision our customers being able to access driver training to better utilize features on our trucks. And for technicians, there will be product specific tutorials, along with YouTube videos to visually aide in performing maintenance and completing repairs on their trucks.”
According to Baney, the portal will also provide access to Kenworth engineers who can help dealers and customers optimize a truck’s spec for the customer’s specific business need. “The more we understand about our customer and their business, the better equipped we are to build a truck personalized to increase our customer’s success,” he said.
“This portal will be the one-stop site for complete management of our customers’ Kenworths,” said Baney. “Along with dedicated, personal support for our customers, it’s a combination that will give our customers not only the World’s Best trucks, but the World’s Best service.”
#3 Kenworth Introduces Over-the-Air Updates for Kenworth Trucks with Newer PACCAR MX Engines, Helps Enhance Uptime
ATLANTA, Oct. 27, 2019 – Kenworth has introduced the Kenworth TruckTech+® Over-The-Air program, which enhances truck uptime by making it convenient for customers to load PACCAR MX engine and aftertreatment software updates beginning in December for select customers with full roll out in early 2020.
Kenworth Class 8 trucks equipped with 2017 or later model year PACCAR MX-13 and PACCAR MX-11 engines can receive software updates remotely. Active Kenworth TruckTech+ customers can access these updates on the PACCAR Solutions online portal, or through the PACCAR Over-The-Air mobile app from the Apple App Store or Google Play Store.
“The new Kenworth TruckTech+ Over-the-Air program is an excellent benefit to customers that will increase uptime. It is very important for Kenworth to quickly provide our customers with the latest engine updates and calibrations that promote enhanced fuel economy and performance,” said Kevin Baney, Kenworth general manager and PACCAR vice president.
The PACCAR Solutions portal provides customers with visibility to all their Kenworth trucks, truck performance data, and shows those trucks requiring updates. Once the customer approves the update, the vehicle’s software update package is automatically built and the customer receives an email when the download is ready for installation.
When a truck is parked, a member of the customer’s maintenance team or driver simply holds down the cruise control set switch for five seconds and the download begins through the secure PACCAR cloud server. The PACCAR mobile app allows monitoring of the download, and lets our customer know when the download is complete. It is expected that the secure software updates will typically take less than 30 minutes, and can be accomplished when the Kenworth Class 8 truck is parked.
#4 Kenworth’s TruckTech+ Service Management Gains Traction with Fleets
ATLANTA, Oct. 27, 2019 – Kenworth’s TruckTech+® Service Management program continues to gain momentum with fleet customers.
More than 26,000 fleet trucks are participating in Kenworth TruckTech+ Service Management offered by PACCAR Parts to Fleet Services Customers. Through PACCAR Parts, fleets with 100 trucks or more receive a line of credit as well as preferred and consistent parts pricing throughout U.S. and Canada. Qualifying customers can elect to use Kenworth’s TruckTech+ Service Management to manage their Kenworth Class 8 and medium duty trucks.
“We introduced the web-based fleet portal this past spring, and the response has been tremendous,” said Laura Bloch, Kenworth assistant general manager for sales and marketing. “Kenworth TruckTech+ Service Management offers customers an easy way to track and manage the service and maintenance history of their Kenworth trucks, while documenting any fault codes the truck might experience. It also provides real-time visibility on repair status, and gives dashboard data on service and repairs for all the fleet’s trucks enrolled. This allows fleets to effectively manage individual trucks, and the fleet as a whole. The information captured and presented gives customers actionable intelligence.”
Service Management takes Kenworth TruckTech+ to the next level. “It’s great for customers with 100 or more Kenworths,” Bloch said. “Our customers now have complete control and documentation on any service performed by Kenworth, and the information is available on any device – desktop, laptop, tablet and smartphone. It’s an excellent time-saver that creates a full paper trail. In addition, if service is provided ‘in-house’ by the fleet, or through another service provider, our customers can manually enter that information.”
Another big benefit of the program is for the next buyer. “Once the truck is ready to be sold, the customer will have a complete service history ready for the next buyer,” Bloch said. “That’s of great benefit and a selling point for our customers. No one likes to be in the dark when it comes to the repairs performed over a truck’s life. And, since a qualifying fleet buyer purchasing the used truck also may subscribe to Kenworth TruckTech+ Service Management, those service records can continue on, giving cradle-to-grave service records.”
While Kenworth TruckTech+ Service Management gives a ‘micro’ look, in the years to come, fleets will have a full picture of how their trucks are operating and can see trends in service and parts replacement intervals. “Ultimately, they could even start doing predictive maintenance based on the information from Kenworth TruckTech+ Service Management. This program only gets better and more valuable with time,” said Bloch.
#5 Kenworth T880 Adds PACCAR Transmission for Vocational Applications
ATLANTA, Oct. 27, 2019 – The PACCAR 12-speed automated transmission will incorporate new PACCAR MX engine-optimized shift calibrations to enhance performance, beginning in January 2020. As a result, the PACCAR transmission will become available in light vocational applications, including construction, mining, refuse, and agriculture for the vocational leader Kenworth T880.
The PACCAR transmission’s new performance shift calibrations will provide higher full throttle upshift points to enhance overall performance and acceleration, and higher power downshift points to prevent speed loss on grades and higher resistance surfaces. Faster, more aggressive ramp rates and quicker shifts on grades will improve acceleration. The transmission also offers faster full-throttle launches with quicker, more aggressive clutch engagement.
Designed for applications up to 110,000 pounds gross vehicle weight, the expanded PACCAR transmission availability is intended for Kenworth T880s that travel mainly on paved roads and occasionally operate off highway on maintained dirt or gravel roads.
“The PACCAR transmission has been very well received by customers since it entered the market two years ago for the on-highway flagship Kenworth T680, and was added for the traditional long hood Kenworth W990 last year,” said Laura Bloch, Kenworth assistant general manager for sales and marketing. “Drivers like the PACCAR transmission’s driveability, smooth shifting and convenience, which can help reduce fatigue. Fleets appreciate the opportunity to enhance fuel economy and expand their driver recruitment pool beyond manual transmission experienced drivers only.”
The PACCAR transmission is the lightest heavy-duty transmission for on-highway commercial vehicles. The transmission is available with the PACCAR MX-13 engine rated up to 510 hp and 1,850 lb-ft of torque, and PACCAR MX-11 engine rated up to 430 hp and 1,650 lb-ft of torque.
The PACCAR transmission is an integral feature of the optimized PACCAR Powertrain, which includes PACCAR MX engines and the PACCAR 40K tandem rear axles.
#6 Kenworth T880 Now Standard with PACCAR 20K Front Axle
ATLANTA, Oct, 27, 2019 – The Kenworth T880, which is ideal for vocational applications, is now standard with the PACCAR 20K front axle.
The PACCAR front axle enhances steering efficiency and load carrying capacity for customers. The PACCAR 20K front axle is available with ratings of 20,000 or 22,000 pounds, and uses an innovative tapered kingpin roller bearing, which simplifies the design and delivers enhanced steering efficiency. The PACCAR front axle offers steering angles up to 50 degrees and has a five-year or 750,000 mile warranty.
The new standard Kenworth T880 specification package also features Kenworth 20K taperleaf front springs with shock absorbers, Kenworth AG460 tandem rear suspension, Meritor 46K tandem rear axles, integral knuckle for air disc brakes, and Bendix 6S/6M anti-lock brake system with air.
The Kenworth T880 provides a durable, reliable and productive truck for vocational fleets and truck operators in bulk haul, mixer, dump, heavy haul, oilfield, logging and refuse applications. The Kenworth T880 is available in day cab, 40-inch flat top sleeper, 52-inch and 76-inch mid-roof sleeper, T880S set-forward front axle, and T880S twin steer configurations.
#7 Kenworth Adds New W990 Chrome Options
ATLANTA, Oct 27, 2019 – Kenworth continues to increase available chrome options for the Kenworth W990 through the PACCAR Parts line of Kenworth Accessories products.
Since the introduction of Kenworth W990 chrome options in May, PACCAR Parts has added many new options including window accents featuring a Kenworth logo, a sunvisor with pinhole style amber LEDs, and W990 day cab and 76-inch sleeper chrome kits. For customers who want to purchase a package of full menu chrome accessories, PACCAR Parts offers chrome kits that include grille deflectors, intake accent light bars, window accent, among other items.
With new chrome options available, Kenworth customers can now customize their W990 from a selection of more than 80 chrome and lighting options as well as 430 bumper options that include items such as recessed license plate boxes and under glow lighting.
“The new chrome offerings from PACCAR Parts enables our customers to find new and creative ways to personalize their Kenworth W990s,” said Lisa Berreth, Kenworth marketing director. “There is no better way to enhance the traditional bold look our customers enjoy than by adding extra chrome.”
The Kenworth W990 sets a powerful new industry standard, and is designed to maximize performance in line haul, pickup and delivery, regional haul, and heavy haul operations. At 131.5 inches from bumper to back-of-cab, the W990 establishes a bold presence among conventional trucks.
The Kenworth W990 chrome options are available for purchase at Kenworth dealerships. Installation of W990 chrome options may be completed through a Kenworth dealer, or by the customer. See your Kenworth dealer for more details. (www.kenworth.com/dealers). Details on the latest new additions are available online (https://dietersaccessories.com/wp-content/uploads/2019/10/Accessories-flyer_W990.pdf).
#8 Kenworth To Offer New Features for Bendix Wingman Fusion with Highway Departure and Multi-Lane
ATLANTA, Oct. 27, 2019 – Kenworth will make new features for Bendix® Wingman® Fusion™ advanced driver assistance system standard for the on-highway flagship Kenworth T680, and optional for the T880 vocational leader and the conventional medium-duty T270 and T370 models, beginning in the first quarter of 2020.
Kenworth customers will benefit from the new Highway Departure Braking (HDB) and Multi-Lane Emergency Braking (AEB) features available in the latest Bendix Wingman Fusion.
Highway Departure Braking builds upon Bendix Wingman Fusion’s existing lane-departure warning capability. HDB provides an auditory alert to the driver and, if necessary, applies the foundation brakes to reduce vehicle speed up to 20 mph/32 kph, if the system determines the vehicle has left the roadway unintentionally.
Multi-Lane Emergency Braking can help the driver mitigate both the first, and potentially, second, accident (crash) situation when more than one highway lane is blocked. Once a collision-mitigation braking event begins and the driver steers into an adjacent lane to avoid the forward vehicle, Bendix Wingman Fusion’s new AEB feature continues to apply the brakes – if needed – when it detects another forward vehicle blocking the path in the new traffic lane.
“Kenworth continues to implement advanced driver assistance system technologies that benefit our customers and enhance driver safety,” said Kevin Baney, Kenworth general manager and PACCAR vice president.
According to Bendix, its driver assistance technologies are designed to complement safe drivers, safe driving practices, and proactive driver training programs, not replace them. Responsibility for the safe operation of the vehicle remains with the driver at all times. For more information about the full range of Bendix driver assistance technologies, call Bendix at 1-800-AIR-BRAKE or visit www.safertrucks.com/solutions.