Ryder System, Inc. (NYSE: R), a leader in commercial fleet management, dedicated transportation, and supply chain solutions, today announced that it has launched a nationwide rollout of Ryder Assist Now (RAN), an innovative single-source customer support center. Following a successful year-long pilot program in regions across North America, RAN now offers a centralized point of contact to all Fleet Management Solutions (FMS) customers and those with questions about RyderGyde. With RAN, customers now have the option to simply call, email, or chat with RAN’s intelligent routing system and dedicated support representatives to resolve issues and ensure fleet safety and success.
With Ryder Assist Now, customers have the option to simply call, email, or chat with RAN’s intelligent routing system and dedicated support representatives to resolve issues and ensure fleet safety and success. (Photo: Business Wire)
“In keeping with Ryder’s longstanding tradition of innovation and technological leadership, Ryder Assist Now was designed with our current and future customer needs in mind,” said Bill Dawson, Vice President, Maintenance, Engineering, and Customer Service, Ryder. “A demonstration of progress to create a customer-centric culture, RAN’s centralized approach enables us to track calls, examine root cause issues, implement operational improvements, and continually elevate the customer experience. We’ve seen great success since we launched the pilot program last year, and we’re looking forward to delivering a high level of customer service on a consistent basis.”
Features of Ryder Assist Now (RAN)
When a customer contacts RAN they will be routed to a specialist who is familiar with their account and ready to answer questions and resolve issues, in areas such as roadside assistance, billing, insurance, fuel ticket inquiries, toll inquiries, telematics support and general customer inquiries. A single point of contact – 1-800-GoRyder or firstname.lastname@example.org – enables customers to quickly and efficiently find solutions to any questions or problems that may arise during their fleet management relationship with Ryder.
Ryder is a Fortune 500® commercial fleet management, dedicated transportation, and supply chain solutions company. The company’s stock (NYSE: R) is a component of the Dow Jones Transportation Average and the S&P MidCap 400® index. Ryder, which provides commercial truck rental, truck leasing, used trucks for sale, and last mile delivery services, has been named among “The World’s Most Admired Companies” by Fortune, as well as one of “America’s Best Employers” and “America’s Best Employers for Women” by Forbes. The company is regularly recognized for its industry-leading practices in third-party logistics, environmentally friendly fleet and supply chain solutions, world-class safety and security programs, and hiring of military veterans. For more information, visit www.ryder.com or our newsroom, and follow us on Facebook, LinkedIn, and Twitter.